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Seasoned, proven
professionals, we've played on the world stage with major companies.
You can count on our track record of success in Marketing, Operations, Finance, and IT.
It
takes a multi-disciplined team like ours to realize the competitive
advantage and profit in customer relationships and customer retention.
And it takes a proven, innovative, cross-functional team like ours
for successful customer-focused alignment, wherever it is practical
to get started in your organization.
Religence
is a customer-focused performance management consulting firm specializing
in Customer Relationship Intelligence. The Religence Framework links
strategic planning to operational execution and customer relationship
metrics to profitability for breakthrough business-to-business sales
and marketing performance.
Strong, Flexible, Cross-Functional Management
Complementary,
overlapping yet distinctive skills are the magic-making ingredients
in our Management Team. We know how to make it happen.
We are multidisciplinary, multi-tasking problem solvers and innovative
thinkers. Collaboration is our style; knowledge transfer, our aim.
You'll
find us easy to work with.
We're
as big as we need to be for any assignment and you pay for just
what you need. Our Management Team scales by tapping our professional
networks around the country to staff multiple project teams or to
bring in industry- or technology-specific talent.
You'll
have the qualified team you need...just as you need it.
Our
Management Team's cross-industry know-how has its roots in the high
tech, IT, manufacturing, transportation, energy, environmental,
financial services, and professional services industries.
You'll
find us a quick study in understanding your issues.
We've
performed with the best: AT&T, SkyTel, AMD, Fujitsu, Hewlett-Packard,
IBM, Nestle, Pepsico Foods, Cadbury Schweppes, Xerox, Amdahl, Sybase,
Genentech, Commerce One, LSI Logic, Pacific Bell Information Systems,
Brøderbund, Du Pont, Dow Chemicals, Clorox, Procter &
Gamble, Lennox, General Electric, Pacific Fruit Express, EPRI, SBC,
Southern California Edison, Pacific Gas & Electric, Emerson
Electric, Chevron, Brown and Williamson, Brown and Caldwell, Grace
Sierra, Fireman's Fund Insurance, Cigna, Kaiser Permanente, Wells
Fargo, Bank of America, Visa, U.S. Leasing, Charles Schwab, PriceWaterhouseCoopers,
L.B. Knight, Mercer Management Consulting, A.T. Kearney, Deloitte
Consulting, SRI.
You
can count on our track record of success.
Management Team Profiles
Linda
Sharp,
Chief Executive Officer, Board Chair
Linda has run her own marketing firms for 30 years, building a strong
track record with Fortune 500 clients and understanding success
in marketing with a mathematician's eye. The Religence Framework
was born of her five-year odyssey to quantify marketing and has
resulted in a business process patent application and the formation
of Religence to commercialize her discovery. Her insight links strategic
planning to operational execution and customer relationship metrics
to profitability.
A
sales and marketing innovator and integrator, Linda was well ahead
of the movement to customer-centric thinking, having pioneered the
use of Voice of the Customer research. Learn more about her ideas
in her new book Customer Relationship Intelligence: A Breakthrough
Way to Measure and Manage Sales and Marketing.
She
is a strategic alliance pioneer and thought leader, having run her
firms as virtual companies for 20 years, with 90% of her projects
with alliance partners. She founded the Strategic Partnering Special
Interest Group in the Institute of Management Consultants (IMC)
in 1995 and with her colleagues wrote a 200-page practical guide
to successful strategic alliances and ethical practice. (BS Mathematics.)
George
Fruehan,
Chief Financial Officer, Director
With George numbers talk. He has spent his career introducing and
extending the use of accounting and operations information from
board-level and senior managers to line employees in order to change
behavior and increase performance. He pioneered valuing intangibles
in decision making when he worked in the financial and professional
services industries for major players. As such, he developed a precursor
to activity-based costing. As an expert witness, his opinion is
sought on what the numbers mean in terms of economic gain or loss
and on systems performance. He has over 25 years in management and
consulting. (BA Engineering and Biological Sciences, MBA Operations
Management.)
Jim
White,
Chief Technology Officer, Director
A pioneer in the use of computers in the business world, Jim has
made a career out of getting more value from information technology.
He spent over 30 years in industry, managing information systems
in America and Europe. He emphasizes the relationship between IT
professionals and business line management. He was an early adopter
of network technology, open systems, distributed computing, decision
support, and e-business infrastructure, as well as deployment of
integrated systems such as SAP. With a major manufacturer, Jim pioneered
methods to apply operations research and other quantitative techniques
to marketing processes. As a consultant he has developed many tools
to measure the value of key operations. He has been instrumental
in refining the Religence tools and operational framework. (BS Mathematics,
MBA. Multilingual.)
Kathleen
Robinson,
Director
Kathleen learned the value of organizational effectiveness by helping
build a multi-million dollar direct sales company from the ground
up, with responsibility for marketing and business development.
A strategic alliance pioneer, she took her passion for process and
built it over the last 15 years into an organizational effectiveness
consulting practice, a consortium of management consultants and
trainers. She has nearly 25 years in management and consulting in
high tech, IT, manufacturing, energy, and financial services industries.
(BA Human Development, MBA, postgraduate work in education and counseling
psychology.)
Dave
Pearson,
Director
Dave sees the big picture and how an integrated balancing of business
realities and quantitative process in marketing, operations and
finance are needed to achieve success. He's at home with product
pricing, marketing approaches, sales compensation, operational workflow
improvement, process gap analysis, improved customer service, and
more. Prior to consulting, Dave served as a director of market research
at SRI International, followed by his primary corporate experience
in senior management positions in financial services with multi-million
dollar responsibility. His 25 years of experience translate well
to marketing and financial challenges in many industries. (BS Electrical
Engineering, MBA Finance/Marketing.)
Bob
Sabath,
Chair Emeritus
A master at helping clients find quick ways to cut costs, while
growing revenues by recognizing how sales and operations can build
upon each other, Bob Sabath has more than 30 years experience directing
some of the world's largest consulting operations practices, where
he received broad recognition for building supply chains that understood
varying customer needs and economics, and responded with segmented
service packages that dramatically grew market share and profits.
As President of L.B. Knight & Associates, leader of the Global
Supply Chain consulting practices at Mercer Management Consulting
and A.T. Kearney, he dramatically grew the multimillion-dollar practices
by establishing responsive, sensitive client relationships. (B.S.
Industrial Engineering. MBA Marketing and Management Science. Certified
Management Consultant (CMC) and Fellow of the Institute of Management
Consultants (FIMC), teaches Marketing and Operations at the MBA
level at Cardinal Stritch University.)
Anne Chambers,
Performance Measurement
A CFO who can wear a COO hat and tackle business issues, Anne rolled-up
her sleeves to create the initial product concept, sell and install
the first customers at a successful investment management software
start-up. With 25 years in finance and technology, she brings a
seasoned business perspective and a no-nonsense approach. With five
years at a Big Four CPA firm, ten years as a divisional CFO at Bank
of America plus five years project-managing global merger transitions,
systems conversions and performance measurement initiatives, she
has been successful across a range of business environments. She's
consulted on the technology infrastructure strategy for internal
cross-sell at a major financial services company and developed an
approach for entering a new market for a financial software firm.
(BA Psychology, CPA, MBA.)
Steve
Cox,
Wireless Form Factor
A decade ago Steve introduced the first tablet computers; a half
dozen years ago he defined the first online personal information
manager. As a product marketer and executive, he's kept major high
tech and telecommunications companies at the leading edge of the
drive towards professional mobility. He actively participated in
the creation and development of the Personal Computer Memory Card
International Association (PCMCIA) standards body. He's a marketing
and technology veteran who has been thoroughly engrossed in mobile
computing products and services for more than 15 years. (BS Computer
Science.)
Ray
Dunaway,
Operational Effectiveness
A process improvement specialist Ray knows how to get businesses
and projects working smoothly and profitably. He has over 30 years
experience in starting new businesses and turning mature businesses
and large (US$150MM) business systems projects around. He has worked
with a big four accounting firm as a manager in the consulting unit
and as a Director of Operations Consulting for Stanford Research
Institute. As Managing Director for Management Solutions International
Ray directs management consulting projects in the US, Russia, Europe
and Southeast Asia. (BS Mathematics, MBA, Post-graduate work in
International Business. Six Sigma Black Belt. Certified Management
Consultant (CMC).)
John
Kauke,
Third-Party Effectiveness
John has always relished unknown territory. For more than 25 years,
he has pioneered markets in the consumer food and publishing industries
in North and South America, Asia Pacific and Europe for global players
including Hachette, Carnation Company and Cornnuts, Inc. He conceived,
developed and managed a European virtual company based on strategic
alliances for agriculture, manufacturing, brand marketing, and distribution.
His consulting work has focused on helping companies to efficiently
discover, define, and develop new opportunities, often across cultures
and continents. His expertise includes market entry strategy, alliance
building, brand development, product localization, and channel development.
(BA English. Multilingual.)
Ray
Sheen,
Retention-Focused Product Development
For Ray building customer retention processes into products isn't
just innovative, but critical to business success. He has over 25
years of experience developing new products ranging from large complex
aerospace weapon systems to small consumer products. He has designed
products and processes, led product development teams, managed a
product development program office, and today teaches and consults
with companies around the world concerning the incorporation of
best practices within their product development process. However,
Ray is not only an R&D engineer, he is a business leader. He
has managed operations and quality organizations on the receiving
end of the development process and knows what it takes for a new
product success in the laboratory to translate into a success for
the business. Ray led the Management Development Course at General
Electric's storied Crotonville Management Development Center. (BS
in Mechanical Engineering, MS in Astronautical Engineering, Project
Management Professional (PMP).)
Eve
Thompson,
Brand Building
While working at major advertising agencies in New York and Chicago,
Eve managed successful brand launches for some of the world's best
known packaged goods companies. Eve then led marketing for a major
restaurant chain where she grew the business by 20%, giving her
practical experience in brand building that she took to the executive
suite. She's led the Corporate Communications & Advertising
department for a major financial services company and been called
upon by their international parent company to advise on branding
issues. She has over 25 years in marketing, market research and
management. (BS and MS Journalism.)
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