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Religence Frequently
Asked Questions (FAQs)
10.
What kind of a team does Religence have?
We
have a proven, innovative team. Innovation is part of our DNA. Methods
our team has pioneered over the last couple of decades are now recognized
as critically important today in valuing intangibles and in bringing a customer focus to marketing,
operations, and finance. Some key ones:
- Listening to customers with in-depth, one-on-one Voice of
the Customer research so that our clients make winning promises
to their customers and successfully deliver on those promises.
- Segmenting customers for profitability and developing business
rules for profitable, differentiated service delivery with our profit
matrix.
- Mapping how value is created for customers and aligning organizations
to deliver it profitably.
We're
not resting on our laurels. We've built on these proven methods we pioneered and others in the Religence Framework for Customer
Relationship Intelligence. In the framework, we have built a body
of knowledge to help companies take the next steps—and the ones
after that—on the path to profiting from a customer focus. We can
help you operationalize strategy to
- Bring marketing, operations, and finance together with a
cross-functional approach and
- Tie customer relationship metrics to profit for
- Better operational control than has been possible until now.
Our management team's cross-industry know-how has its roots in the
high technology, IT, manufacturing, transportation, energy, environmental,
financial services and professional services industry.
We've performed with the best: AT&T, SkyTel, AMD, Fujitsu, Hewlett-Packard,
IBM, Nestle, Pepsico Foods, Cadbury Schweppes, Xerox, Amdahl, Sybase,
Genentech, Commerce One, LSI Logic, Pacific Bell Information Systems,
Brøderbund, Du Pont, Dow Chemicals, Clorox, Procter &
Gamble, Lennox, General Electric, Pacific Fruit Express, EPRI, SBC,
Southern California Edison, Pacific Gas & Electric, Emerson
Electric, Chevron, Brown and Williamson, Brown and Caldwell, Grace
Sierra, Fireman's Fund Insurance, Cigna, Kaiser Permanente, Wells
Fargo, Bank of America, Visa, U.S. Leasing, Charles Schwab, PriceWaterhouseCoopers,
L.B. Knight, Mercer Management Consulting, A.T. Kearney, Deloitte
Consulting, SRI.
We're
as big as we need to be for any assignment. We have a dozen senior
people on the management team, the majority of whom are shareholders.
Our team scales by tapping our professional networks around the
country to staff multiple project teams and to adapt to specific
knowledge requirements and any size of project. Learn more about
our team.
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