Religence Frequently Asked Questions (FAQs)

10. What kind of a team does Religence have?

We have a proven, innovative team. Innovation is part of our DNA. Methods our team has pioneered over the last couple of decades are now recognized as critically important today in valuing intangibles and in bringing a customer focus to marketing, operations, and finance. Some key ones:

  • Listening to customers with in-depth, one-on-one Voice of the Customer research so that our clients make winning promises to their customers and successfully deliver on those promises.

  • Segmenting customers for profitability and developing business rules for profitable, differentiated service delivery with our profit matrix.

  • Mapping how value is created for customers and aligning organizations to deliver it profitably.

We're not resting on our laurels. We've built on these proven methods we pioneered and others in the Religence Framework for Customer Relationship Intelligence. In the framework, we have built a body of knowledge to help companies take the next steps—and the ones after that—on the path to profiting from a customer focus. We can help you operationalize strategy to

  • Bring marketing, operations, and finance together with a cross-functional approach and

  • Tie customer relationship metrics to profit for

  • Better operational control than has been possible until now.

Our management team's cross-industry know-how has its roots in the high technology, IT, manufacturing, transportation, energy, environmental, financial services and professional services industry.

We've performed with the best: AT&T, SkyTel, AMD, Fujitsu, Hewlett-Packard, IBM, Nestle, Pepsico Foods, Cadbury Schweppes, Xerox, Amdahl, Sybase, Genentech, Commerce One, LSI Logic, Pacific Bell Information Systems, Brøderbund, Du Pont, Dow Chemicals, Clorox, Procter & Gamble, Lennox, General Electric, Pacific Fruit Express, EPRI, SBC, Southern California Edison, Pacific Gas & Electric, Emerson Electric, Chevron, Brown and Williamson, Brown and Caldwell, Grace Sierra, Fireman's Fund Insurance, Cigna, Kaiser Permanente, Wells Fargo, Bank of America, Visa, U.S. Leasing, Charles Schwab, PriceWaterhouseCoopers, L.B. Knight, Mercer Management Consulting, A.T. Kearney, Deloitte Consulting, SRI.

We're as big as we need to be for any assignment. We have a dozen senior people on the management team, the majority of whom are shareholders. Our team scales by tapping our professional networks around the country to staff multiple project teams and to adapt to specific knowledge requirements and any size of project. Learn more about our team.

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What we can do for you:

Voice of the Customer Research
Customer Profitability Segmentation
Value Creation Alignment
Customer Process Improvement
Technology Innovation Alignment
Customer Relationship Metrics
Real-Time Strategy Execution
Better Operational Control
Operational CRI Tracking System



Why you should care:

Relevant Customer Intelligence
Breakthrough Sales and Marketing
Customer-Focused Performance
We Get Results
12 Reasons Why
Proven Innovative Team
Our CEO’s New Book
What Other Thought Leaders Say
Invitation from Our CEO


How to learn more:

Free Why Fly Blind Tips
Webinars/Workshops
Executive Briefing
Thought Leadership Papers
CRI Reference Section
High-Level Overview & FAQ
Related Team Articles
Event Summaries
Our CEO’s New Book

 
Religence, Inc.
2090 Green Street · San Francisco, CA 94123
415 771-7473

Copyright © 2008 Religence, Inc.