Religence Frequently Asked Questions (FAQs)

High-Level Overview: Why You Should Care

Comparison to Other Approaches

1. 
 		 What's new about the Religence Framework? What are the key components?
2. 
What is the context for customer relationship metrics?
3. 
How can Relationship Value be used?
4. 
 		 We've been using customer satisfaction as a basis for measuring effectiveness. Is the Religence Framework compatible with that approach?
5. 
Do you use Customer Lifetime Value (CLV)?
6. 
 		 How does this fit with Six Sigma?
7. 
What about Balanced Scorecard? Does it work with that?
8. 
Does Sarbanes-Oxley apply?

More about Religence

9. 
What kind of company is Religence?
10. 
What kind of a team does Religence have?
11. 
Is the Religence Framework proven?

Best Fit

12. 
Can you see the Religence Framework being used throughout a company?
13. 
How do you get sales and everyone else on board, on the same page?
14. 
What kind of companies are the best fit for the Religence Framework based on management style?
15. 
What kind of companies are the best fit for the Religence Framework based on industry, size, customer base, and offering?

Where to Begin

16. 
What if we don't have a really good handle on profit? Is there a minimum threshold for getting started?
17. 
How long before we see some economic benefit? Is it possible to phase the implementation to allow us to pay as we go from the profits we could expect to generate by using the Religence Framework?
18. 
What if we already know where we want to focus?
19. 
Is there a standard implementation of the Religence Framework that we should start with, or is the entire framework customized to our business?
20. 
How long does it take?

Tracking Interactions

21. 
The measurement of all interactions with customers could be enormously expensive. How do we decide what we need to capture?
22. 
How does the operational CRI tracking system work?
23. 
How real-time does "real-time" need to be?

Technical Considerations

24. 
What if our customer data is scattered in dozens of different data bases?
25. 
How probabilistic is the Religence Framework?
26. 
What software do we need?

 

 

 

 




 

 

 

 




 
 


What we can do for you:

Voice of the Customer Research
Customer Profitability Segmentation
Value Creation Alignment
Customer Process Improvement
Technology Innovation Alignment
Customer Relationship Metrics
Real-Time Strategy Execution
Better Operational Control
Operational CRI Tracking System


Why you should care:

Relevant Customer Intelligence
Breakthrough Sales and Marketing
Customer-Focused Performance
We Get Results
12 Reasons Why
Proven Innovative Team
Our CEO’s New Book
What Other Thought Leaders Say
Invitation from Our CEO


How to learn more:

Free Why Fly Blind Tips
Webinars/Workshops
Executive Briefing
Thought Leadership Papers
CRI Reference Section
High-Level Overview & FAQ
Related Team Articles
Event Summaries
Our CEO’s New Book

  
Religence, Inc.
2090 Green Street · San Francisco, CA 94123
415 771-7473
Copyright © 2008 Religence, Inc.