What happens to prospects, then customers, too often goes unnoticed…
until they use the Social Media megaphone to praise or complain.
all relevant relationship interactions.
- The Religence Team
Religence really understands the value of customer relationships, and they have figured out how to measure it and drive a strategy from it. No other company has done this before. More…Scott Lawley
It’s said that all new ideas are dumb until they are obvious, this one is becoming obvious. More…Jim Donovan
Why do you need Customer Experience Performance Management?
Many executives are flying blind about their customer relationships. Why? Because their steering wheel is attached to the rearview mirror!
It’s what you know, who you know, and even more important, what you know about who you know, and when you know it!
Exactly when is the so-called “right time”? The right time is in time to do something to affect the outcome! More…
Don’t waste your B2B Relationship Power! B2B Relationship Power is a dynamic, interactive force that creates deep long-lasting bonds and mutual benefits. Collaborating parties generate a singular reservoir of goodwill more valuable than normal business activity. Magic happens! More…
The MONEY is in Retention. Start there. Spend time and money where there is the greatest payoff. Although you could map and track the customer experience across the continuum of Acquisition, Closing, and Retention, the practical place to begin is Retention. It’s the sweet spot for competitive advantage and profit. More…
Pay attention to customer fundamentals. To be more successful, to thrive, pay attention to these customer fundamentals: Voice of the Customer, the Relationship, Customer Value, Priority Customers, Customer Profitability, Retention, the Customer Experience. More…
Take our FREE Alignment Readiness Quiz. Now! What contributes to or colors your success in customer Acquisition, Closing, and Retention? What strengths can you leverage in the marketplace and internally? What weaknesses do you need to shore up to create more customer value? Do you need a reality check to help realize your potential? More…
10 innovative ways to optimize customer value. It’s time to think differently about customer value. Customer value is mutual—of value to you and of value to the customer. Do you take both points of view with everything you do? Do you seriously question all company activities to make sure they are delivering value to the customer? Are you ready to stop doing what doesn’t? It is in your interest. More…
Where are you on the Collaboration Maturity Curve? Part 1 Are your communities making a difference to your top and bottom lines? Your third bottom line? People long for community, to be a part of something bigger than themselves, to collaborate, and to be recognized for what they do. It’s in our nature to be of help. More…
Our latest blog posts: Why Fly Blind?
- Why do you need Customer Experience Performance Management?
- Don’t waste your B2B Relationship Power!
- The MONEY is in Retention. Start there.
- Pay attention to customer fundamentals.
- Take our FREE Alignment Readiness Quiz. Now!
- 10 innovative ways to optimize customer value.
- Where are you on the Collaboration Maturity Curve? Part 1
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